How do I return or exchange an online purchase?
Your satisfaction with
our products is our most important concern. Please call our office during normal business hours at (800) 355-9428 in order to receive a return authorization number. We cannot accept returns without a return authorization number. Returned items are subject to a 5% restocking fee. We will waive this charge if your item is defective.
Please pack and nicely seal your items securely in
the original package if possible and include the original invoice.
Once your return has been authorized by us, please send it to:
TKUU Returns
TKUU Distribution Center
124 Smithneck Road
Loyalton, CA 96118
Please note that we do not accept COD deliveries. We also advise using an insured carrier such as Federal Express or UPS when sending back your items. This will enable you to track your package more easily. TKUU cannot assume responsibility for uninsured packages that are lost or stolen in the mail.
When will orders be shipped?
Most orders will be shipped out within 24 hours.
Can you ship to an international address?
At this time we can only ship to the US and Canada.
Can you ship to a PO Box?
We’re sorry. Orders can only be delivered
to a physical street address.
How can I track my order?
The order and shipping confirmation email will contain tracking information.
How much do you charge for shipping?
|
Shipping
Method
|
Cost
|
When
items will arrive
|
|
|
FedEx
Ground
|
$7.95
|
5-7
business days
|
|
FedEx
2-day
|
$15.95
|
Arrives
in two business days
|
|
FedEx
Overnight
|
$22.95
|
Arrives
next business day
|
Orders shipped to a California address are subject to 7.25% sales tax.
What forms of payment do you take?
We accept, Visa, Mastercard and American
Express. Your account will be charged once your order has
been shipped. Please note that we cannot accept personal checks, money
orders and individual boutique or health club credits.
